by Snapchat is a one-stop app for finding friends and connecting with them via audio calls, video calls, etc. But recently many Snapchat users have been facing Snapchat call not working issues and wondering how to fix Snapchat calls not working issue. This article will guide you to know how to fix Snapchat calls not working issue. You can try out these 10 fixes to solve Snapchat calls not working issue. In this article, we will talk about Snapchat video calls not connecting and Snapchat calling not working issues.
There can be varied reasons behind why your Snapchat calls are not working, it can be due to poor data connection or some Snapchat bug. To know how to fix Snapchat calls not working issue you can try to check in with your internet connection or update your Snapchat. It is also important to know if your Snapchat friend is online or not. Alternatively, make sure you have enabled Snapchat to have access to the microphone and phone from the settings. To know how to fix Snapchat calls not working issue in a detailed follow up the step-wise guide given in the section below.
Why Can’t I Call Someone On Snapchat?
Snapchat is making headlines for its exclusive features like Snapchat games, Customisable filters, etc. But recently many Snapchat users have been facing problems like Snapchat calls not working issue or Snapchat notifications and camera focus issue. Before you learn how to fix Snapchat calls not working issue is important to know what are the reasons behind it. There can be many reasons why Snapchat calls are not working we have listed them below:
- Poor internet connection
- Outdated Snapchat version
- No Audio and microphone permission granted
- Excess of cached Snapchat data
- The Snapchat server might be low
- Your friend Might have blocked or removed you from Snapchat
- If you are an iPhone user you might have enabled content and privacy restrictions on your iPhone
How To Fix Snapchat Calls Not Working Issue?
There can be many reasons behind Snapchat calls not working issue like you might be using an outdated version of Snapchat or Snapchat might be down at the moment. If not then you might have a slow/poor internet connection or you’ve not allowed Snapchat to have access to your microphone or phone. So to know how to fix Snapchat calls not working issue with steps follow up the fixes given below:
Fix 1: Check Your Internet Connection
If you are facing Snapchat calls not working issue then it can be because of a poor internet connection. In this case, we recommend you check in with your internet connection (Wi-Fi or mobile data) and see for yourself if it is working fine or not.
Fix 2: Update Your Snapchat
If you are unable to connect with a friend via a call on Snapchat then it can be because you are not using an updated version of Snapchat. So if you are facing Snapchat calls not working problem we recommend you update your Snapchat via Play Store or App Store.
For Android users: Open Play Store> Search for Snapchat and open it > Tap on the “Update” button to update your Snapchat.
For iOS users: Open App Store> Search and open Snapchat > Tap on update and you are done.
Fix 3: Grant Audio Permission From Snapchat
To fix the Snapchat calls not working issue we recommend you check in to see if you’ve granted Audio permission on Snapchat or not. Follow up the steps given below to learn how to access audio permission on Snapchat:
Step 1. Open Snapchat > Settings
Step 2. Tap on “Manage” located in the additional services section
Step 3. From there click on the tap to enable the option for Microphone/Audio to allow permission and you are done.
Fix 4: Make Sure That Your Microphone And Phone Permissions Are Enabled From Device Settings
Every app will ask for permission to have access to your contacts, camera, etc. Snapchat does the same and asks for a microphone camera or phone permission. So to know how to fix Snapchat calls not working issue make sure that your microphone and phone permissions are enabled and you can do so from your device settings. Follow the steps given below to know how to enable microphone and phone permissions to fix Snapchat calls not working issue:
Step 1. Open the device settings
Step 2. Go to Apps > Find and open Snapchat
Step 3. Tap on “Permissions”
Step 4. Tap on microphone > toggle it on or tap on allow.
Step 5. Go back and tap on ‘Phone’ > toggle it on as well.
Fix 5: Snapchat Might Be Down! Wait For Them To Fix Bugs
If you are unable to call via Snapchat then it can be because the app is under repair and bug fixing right now. Every app needs frequent updates in order to fix any bugs and make their servers run smoothly so we recommend you wait for a while and your issue will be resolved. You can check by yourself from Downdetector to see if Snapchat is down or not.
Fix 6: Clear Cache Data On Snapchat
The cache is a temporary storage saved by the apps to help maintain your information. Sometimes when the cache gets full it can affect the entire working of the application including the Snapchat camera. Another fix to solve Snapchat calls not working issue is to clear cache data on Snapchat which can hinder the smooth working of the app. Follow the steps given below to know how to clear cache data:
Step 1. Open Snapchat > Profile page
Step 2. Tap on the gear icon to go to settings
Step 3. Tap on “Clear Cached” from the given options.
Fix 7: Re-start Your Phone Or The Application
This one is fail-proof and can work for any problem you are facing on Snapchat. Here we recommend you restart your phone or relaunch Snapchat to fix the Snapchat call not working issue. You can also log out and then log in to your Snapchat account for better results.
Fix 8: Check If The Person You Are Trying To Connect With Is Online Or Not
If you trying to connect with a person on Snapchat via a call it is important to note whether they should be online to join you in your call or not. So I’m this case make sure that the person should be online whenever you are trying to connect with them on Snapchat. There are a few ways to know if a person is online on Snapchat or not you can check their activity status or location or change their Snap score.
Fix 9: Check If You Haven’t Opened Snapchat Your Account On Multiple Devices
Snapchat can work slowly if you or you are trying to log in to your Snapchat account on different devices at a particular time. So, in this case, to know how to fix the Snapchat calls not working issue we recommend you log out of Snapchat running on other devices and make sure you use the same account on only one device.
Fix 10: Disable Content And Privacy Restriction (Screen Time) On Your iOS Device
If you are an iOS user and still facing the issue we recommend disabling your content and privacy restrictions on your device. Well, we know screen time is an effective feature when you wish you control your daily device usage up to a limit. But this can actually create some problems in the working of the Snapchat app. So to disable it you need to open Snapchat settings>tap on the “Screen Time” option>Toggle off Content & Privacy Restrictions.
Fix 11: Report The Problem To Team Snapchat
Lastly, if you are still facing Snapchat calls not working issue then we recommend you report the problem to the Snapchat team. You can do so by Opening Snapchat settings > Tap on “I need help” in the support section and report your problem or Shake your phone to report the problem via the Snapchat app. Alternatively, you can also go to Snapchat web and contact and submit your request accordingly.
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End line
We hope by now you’ve learned how to fix Snapchat calls not working issue. You can fix it by updating your Snapchat or granting microphone and phone permissions. Alternatively, you can also check if you have a poor internet connection and fix it. We hope our article was helpful enough, please leave us feedback in the comment box below and If you have any other queries you can always reach us by commenting in the comment box below. We will be happy to help!
Thank You For Reading!
FAQs
Q1. How to Audio/Video call someone on Snapchat?
Ans. You can call any of your Snapchat friends directly via the app by opening Snapchat> Chats tab > tapping on any friend you wish to call or video call > on the “phone icon” or “video camera” icon to audio call or video call your friend on Snapchat.
Q2. What Does Couldn’t Talk Mean On Snapchat?
Ans. If you can’t take a notification on Snapchat while you are trying to call someone it implies that the person is not online at the moment and didn’t receive your call. Or the person has declined your call on Snapchat.
Q3. Why doesn’t my Snapchat ring when someone calls me?
Ans. If you are unable to hear the ring when someone calls you on Snapchat it can be because you have not given notification permissions to Snapchat. Another reason can be that your phone is on silent/vibration therefore you cannot hear the ringing when someone calls you on Snapchat
